At Modvitt, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which products purchased from modvitt.com can be returned, replaced, or refunded. Please read this policy carefully before making a purchase.
By placing an order on our website, you agree to the terms outlined below.
Eligibility for Returns
You may request a return or replacement if:
The product is damaged, defective, or incorrect
The product received does not match the order details
The issue is reported within the specified time frame
To be eligible for a return, the product must be:
Unused and unworn
In its original condition
With original tags, packaging, and invoice intact
Items Not Eligible for Return
For hygiene and safety reasons, the following items may not be eligible for return or refund unless defective:
Products showing signs of use or washing
Items damaged due to customer handling
Products without original tags or packaging
Return Request Time Frame
Return or replacement requests must be submitted within a reasonable time after delivery, as mentioned on the product or order page. Requests made after this period may not be accepted.
Return Process
To initiate a return or replacement request:
Contact our customer support through the Contact Us page
Provide your order number and reason for return
Our team will review your request and guide you through the next steps
Returned items must be sent back only after approval from our support team.
Refund Policy
Refunds are applicable only if:
The returned product passes quality inspection
The return request meets the eligibility criteria
Once approved, refunds will be processed using the original payment method or an alternative method as applicable.
Refund Processing Time
Approved refunds will be processed within a reasonable number of business days after receiving and inspecting the returned product. Processing time may vary depending on payment provider or bank policies.
Shipping Costs
Shipping charges are non-refundable, unless the return is due to our error
Return shipping costs may be borne by the customer unless otherwise specified
Order Cancellation
Orders may be canceled only if the request is made before shipment. Once an order has been shipped, cancellation may not be possible.
Exchange Policy
In certain cases, Modvitt may offer an exchange instead of a refund, subject to product availability and quality checks.
Policy Updates
Modvitt reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page.
Contact Information
If you have any questions regarding returns or refunds, please contact us through the Contact us page on modvitt.com. Our support team will be happy to assist you.
